Privacy Policy

Last Updated: 23 September 2026

At Dexe Hair Fibre, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from our website.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us regarding your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Delivery and billing address

  • Order and purchase details

  • Information you provide when contacting our customer support

  • Any other information you voluntarily provide to us

We may also collect basic technical information about your visit to our website, such as your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Contact you regarding your order

  • Respond to your questions and customer service requests

  • Confirm or update order and delivery information

  • Improve our products, website, and customer experience

  • Prevent fraud or misuse of our website

  • Send promotional messages or offers where permitted and where you have agreed to receive them

3. Contacting Us

If you have any questions about our products, your order, or our privacy practices, you can contact Dexe Hair Fibre through the Contact Us page on our website. You can also contact us through WhatsApp by clicking the WhatsApp icon displayed on our website.

Information you provide through WhatsApp, such as your name, phone number, and messages, may be used to respond to your enquiry or assist you with your order. WhatsApp is a third-party service, and its own privacy practices may also apply to information shared through the platform.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, such as delivery companies, payment processors, website service providers, or customer-support services.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

6. Payment Information

If you make a payment through our website, your payment information may be processed by the relevant payment service provider. We do not intend to store sensitive payment information such as complete card numbers on our own systems unless specifically stated otherwise.

Please refer to the applicable payment provider's privacy policy for more information about how payment information is handled.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may contain links or integrations with third-party services, including WhatsApp, payment providers, delivery services, analytics services, or social media platforms.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with your personal information.

9. Your Privacy Choices

You may contact us if you would like to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where applicable

  • Ask questions about how your information is being used

  • Opt out of promotional communications

Some information may need to be retained where required for legal, accounting, order-processing, or other legitimate business purposes.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our products and services, please contact us through the Contact Us page on our website or by clicking the WhatsApp icon displayed on the website.

By using our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy.